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FAQ

Our FAQ section answers all your questions, including details on product quality, proper usage, shipping, and safety measures.

Returns and Refunds

What if my order arrives damaged?

If your package arrives with damage, please email us. 

Please include your order number, a clear photo of the damage, and a brief description. We’ll make sure a replacement is sent to you right away.

Unfortunately, we can only reship your order if it is returned to us. We recommend contacting your local post office to see if the package can be redirected, or setting up mail forwarding through your postal service.

If there are missing or incorrect items in your package, simply reach out to us. We’ll quickly send the correct products to you at no extra cost.

Because of the type of products we sell, we’re unable to accept returns. That said, we are committed to resolving any problems with your order as fast as possible.

Refund requests are reviewed individually by our support team. When requesting a refund, please provide:

  • Your order number

  • A description of the issue (with supporting photos if available)

Why are Luxara Labs labeled "Not For Human Consumption"?

Luxara products are strictly for Research Use Only (RSO) and are available exclusively to qualified researchers in controlled laboratories. These products are NOT approved by Health Canada or the U.S. Food and Drug Administration (FDA) for human or veterinary use, including but not limited to clinical trials, therapeutic applications, or any form of consumption.  
Luxara operates in compliance with Health Canada regulatory standards, as well as compliance in the USA including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), ensuring that all products are restricted to professional research applications.  

Important Notice: Luxara does not provide guidance, advice, or recommendations on product usage or applications. Researchers are solely responsible for consulting qualified experts to establish and adhere to proper research protocols.

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